Customer Service & Support Guide for Massachusetts Plate-Based Toll Accounts 


 Get reliable help for toll invoice issues through the official Massachusetts Department of Transportation and its EZDriveMA support system, designed to handle billing disputes, login errors, and payment assistance securely. This structured customer service framework ensures drivers can quickly resolve Pay By Plate MA account issues, correct invoice discrepancies, and maintain compliance with Massachusetts toll regulations. With secure digital support channels and verified communication paths, users get faster resolution and reduced risk of penalties or account holds.

 Primary Contact Channels:

 

  • Pay-by-plate Customer Service Phone Number: (877) 627-7745
  • Alternate Line: (508) 721-7972
  • TTY/TDD (Hearing Support): (508) 721-7974
  • Official Portal: EZDriveMA Portal
  • Support Email: [email protected]
  • Fax: (508) 786-5222 

 

Pay-By-Plate Mailing Address for Correspondence

  • Primary Address:
    EZDriveMA Customer Service Center
    27 Midstate Drive
    Auburn, MA 01501-1800
  • Alternative Address:
    P.O. Box 847840
    Boston, MA 02284-7840 

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